Appointments

Urgent appointments

You can request an urgent appointment for today or tomorrow (Monday to Friday) by:

• phone us on Glyndon Medical Centre 020 8854 6444 or Samuel Street Surgery 020 8854 1222 during opening hours

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

To request a routine appointment:

• Complete an online appointment request form
• Phone us on Glyndon Medical Centre 020 8854 6444 or Samuel Street Surgery 020 8854 1222 during opening hours
• Use your NHS account (through the NHS website or NHS App) or Patient Services to book an appointment, screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

Appointments are for one person only. If more than one member of the family needs to see the doctor or nurse, please book appointments for each person.

You may see any GP, however you may have to wait to see a particular doctor.

It is the patient’s responsibility to attend appointments on time. The doctor may ask you to re-book if you are late.

However you choose to contact us, we may offer you a consultation:

• By phone
• Face to face at the surgery
• On a video call
• By text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• use the GP online system: Patient Services
• phone us on Glyndon Medical Centre 020 8854 6444 or Samuel Street Surgery 020 8854 1222 during opening hours

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

For home visits, please phone as early as possible.

Home visits are for housebound patients only. We expect all other patients to attend appointments at the surgery.